SERVICE TESTS
The quality of your services is defined by the customer’s point of view!
- The quality of service is a crucial premise for the customer’s satisfaction.
- The customer’s satisfaction contributes for you to stand out against the competition.
- Qualified services set accents and allow you to easily distinguish from competition in your branch of activity.
TECHNOTEST’s tests are an effective way for developing a system of constant quality rating by orders and service activities.
YOU:
Determine optimization possibilities.
Rate the execution of the above mentioned.
The tests determine the reached level of quality within orders and services.
Comprehensively- in concern with activities within the auto dealer firm.
Individual- accommodated with the customer needs.
Variable and reproductive- through 9 base modules.
From the tests you can expect:
- You receive detailed results about the level of quality and distribution of certain services or consultant standards in your firm.
- The tests represent real life time situations and ways to react revealing firsthand access to customers and employees.
- You can ingeniously control the success of quality measurements and thus making obviously noticeable the improvement potential.
- The test results are a starting point to increasing the motivation of your employees.
- The usage of your customers’ satisfaction as a marketing tool is a powerful perspective for a committed clientele.
…AND MORE:
- Causative analysis: The established diversions are rated and analyzed by a neutral side.
- Employee talk: Discussion of the test results with all participants from your firm.
- Training: Execution of accommodated knowledge from specialized trainings that your employees have taken part into.
- Marketing: The final results of all modules are being rated and the respectively reached level can be documented with a CERTIFICATE
